From CEO to Team Member - Connected in Real Time
Imagine a CEO walking into any dealership, opening one app, selecting any store, department, manager, or employee, and immediately knowing exactly where performance stands. CSI, gross, sales activity, technician productivity, lead performance, finance product presentation, KPIs, trends, coaching opportunities, and recognition are all available in the palm of their hand.
One platform. One scorecard philosophy. One source of truth.
Every department may have different metrics, but every team member deserves the same clarity: what is expected, where they stand, and how to improve.
Connected Performance From the Enterprise to the Individual
Leadership sees the big picture. Managers see the team. Employees see their own opportunity. Everyone works from the same performance truth.
Enterprise Scorecards
Store Scorecards
Department Scorecards
Manager Scorecards
Employee Scorecards
Scorecards for Every Role That Drives the Dealership
CEO / Dealer Principal Scorecard
Enterprise performance, group reporting, net profit, departmental trends, CSI, gross, expenses, and store comparisons.
General Manager Scorecard
Store execution across sales, finance, service, parts, accounting, managers, employees, and profitability.
Salesperson Scorecard
Leads, appointments set, appointments shown, sold units, closing percentage, front-end gross, follow-up, and lead source performance.
Desk Manager Scorecard
Front-end gross, deal structure, appointment conversion, inventory movement, desk performance, and sales team execution.
Finance Manager Scorecard
Back-end gross, product penetration, reserve, funding, chargebacks, compliance, and product presentation.
Service Advisor Scorecard
Inspections, ASR, closing percentage, CP hours per RO, CSI, Google reviews, quote utilization, gross, and retention.
Technician Scorecard
Productivity percentage, efficiency, flag hours, MPI completion, video/photo performance, training, certifications, and quality.
Parts Team Scorecard
Gross profit, fill rate, inventory turns, obsolescence, counter performance, wholesale, and service support.
Every Team Member Knows Exactly Where They Stand
Traditional reporting often gives leadership visibility while employees wait for a manager to explain performance after the fact. iSolve changes that. Every associate can see their own scorecard, understand expectations, track progress, and take ownership of improvement.
Clarity
Know exactly what success looks like and where performance stands today.
Ownership
Take control of personal performance instead of waiting for monthly reviews.
Recognition
Top performers become visible and can be recognized for their contribution.
Career Development
Track progress, certifications, training, trends, and growth opportunities.
Transparency
Everyone works from the same data, goals, and expectations.
Confidence
Walk into every day knowing what to focus on next.
The Scorecard Becomes the Coaching Conversation
A scorecard should not sit in a file or spreadsheet. It should help managers coach, employees improve, and leaders identify where support is needed.
Opportunity Detection
Identify where performance is below target.
Coaching Notes
Managers can document coaching conversations, commitments, and follow-up actions.
Trend Visibility
See whether the associate is improving, declining, or holding steady.
Accountability
Every conversation starts with the same numbers, same goals, and same expectations.
A Real Scorecard Experience, Built for Coaching
This sample advisor view shows the kind of scorecard experience iSolve can put in the hands of a team member, manager, GM, or dealer principal. Use it as a marketing example without exposing live employee data.
Sample data shown for Steven B.
Steven B.
Month-to-date performance • Sample public view
Recognition is warranted for inspection completion and CSI. The next coaching conversation should focus on ASR close rate and quote follow-up on declined maintenance lines.
AI Coach
AI Coach turns scorecard data into practical coaching guidance. Leaders, managers, and team members can ask plain-language questions and receive focused answers based on the associate, department, store, or group.
AI Coach for the Team Member
AI Coach is not only for the CEO, dealer principal, or manager. Salespeople, advisors, finance managers, technicians, and parts teams can use it to understand their own scorecard, ask what to focus on next, and take ownership of improvement.
Which lead source should I focus on today?
Your strongest close rate this month is phone leads at 28%, but your fastest response gap is internet leads over 15 minutes. Start with aged internet follow-up, then protect phone lead response time.
What is keeping my ASR close rate below target?
Your ASR close rate is 8 points below goal, mostly on declined maintenance lines over $600. Review quote presentation timing and follow up on open inspections before the customer leaves.
Which product should I improve this week?
VSC penetration is 9 points under target while GAP is on pace. Focus on consistent VSC presentation on credit union and cash deals, where your attach rate is lowest.
Why am I below productivity goal?
Your productivity is being pulled down by low flag hours on quick-service repair orders. MPI completion is strong, so the next opportunity is converting more inspection findings into approved work.
Where am I losing fill-rate performance?
Fill rate is strongest on maintenance parts but weaker on special-order collision items. Review open special orders over 7 days and coordinate with service on availability updates.
Who needs recognition on my team today?
Two salespeople are above appointment show target and front gross target this week. Recognize them in the morning meeting and ask them to share their confirmation process.
Walk the Store With the Numbers in Your Hand
A CEO, dealer principal, GM, or manager can walk into any dealership and immediately understand where the store stands, who needs recognition, who needs coaching, and where profit is being won or lost.
Connect Every Leader, Manager, and Employee
iSolve Automotive brings performance visibility to the entire dealership, from the executive office to the individual team member.